Frequently asked questions
What are Check-In / Check-Out time?
Check-In is 3:00 PM. Check-Out is 10:00 AM.
Is there a Cancellation Fee?
Cancellation fee is as follows:
- Previous-day cancellation：20% of the total accommodation fee
- Same-day cancellation：80% of the total accommodation fee
- Cancellation without notice：100% of the total accommodation fee
Please note that policies may differ when you reserve through travel agencies, or in case of a special offer plans.
Can we request to be put on a waiting list for cancellations?
We are sorry, we don’t keep a waiting list.
Do you have special price for children?
We don’t have special rate for children. However, if you sleep with your child on the same bed, children under the age of 6 are free to stay without additional accommodation fees.
Can I co-sleep with my children?
If your child is under 6 years-old and you’re sleeping on the same bed, there are no additional accommodation fees.
Can I leave my luggage before Check-In and/or after Check-Out?
We can keep your luggage before Check-In from the morning of your stay, and for the whole day of your Check-Out date. Please enquire at the reception.
When should I pay for the room?
We ask for payments upfront, when you Check-In with us.
Can I go out/come back the hotel 24hours?
Do you have laundry service?
We accept laundries at front desk*; enquire for prices.
*Not available on Sundays and National Holidays.
Is there a parking space?
We have affiliated spaces located 3 to 5 minutes walk from the hotel. Priced at 1,300 yen per night. Height restriction of up to 2m.
Is Breakfast included?
Do you have baby bed?
We are sorry, we don’t have beds specialized for babies / children.
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