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FAQ

Frequently asked questions

Is there a Cancellation Fee?

Cancellation fee is as follows:
Previous-day cancellation:20% of the total accomodation fee
Same-day cancellation:80% of the total accomodation fee
Cancellation without notice:100% of the total accomodation fee
Please note that policies may differ when you reserve through travel agencies, or in case of a special offer plans.

Can we request to be put on a waiting list for cancellations?

We are sorry, we don’t keep a waiting list.

Do you have children's beds?

We are sorry, we don’t have beds specialized for children.

Do you have special price for children?

We don’t have special rate for children.
However, if you sleep with your child on the same bed, chilldren under the age of 6 are free to stay without additional accomodation fees.

Can I leave my luggage before Check-In and/or after Check-Out?

We can keep your luggage before Check-In from the morning of your stay, and until the mid-night of your Check-Out date. Please inquire at the reception.

Can I extend my Check-Out time?

You can extend your stay at the hotel with extra chage of 1,100 JPY per hour.
Extension is available up to 2:00PM latest.

What kind of credit cards can we use at your hotel?

We accept VISA, Master, and JCB cards.

Can I send my luggage to the hotel?

We accept luggage from within Japan, but not luggage sent from overseas.
After making your accommodation, please send your luggage to the following address. And we will keep it at the hotel until your arrival.

Address: 698 Myodenji-cho, Shijo-sagaru, Nishinotoin-dori, Shimogyo-ku, Kyoto, 600-8472, Japan
Full Name of Guest (accompanied by the date of your Check-In)

Important Remarks:
– Please write your full name and the date of your Check-In on your luggage
– We only accept luggages from 2 days before the Check-In date
– We will keep your luggage until the mid-night of your check-out date
– We do not accept cash, valuables, fragile items, and items that requires temperture control
– We do not accept COD (Pay on Delivery) packages

Can I send my luggage from the hotel?

We accept luggeges being sent to other locations within Japan.
Please inquire at the reception.

Where can I park?

We are sorry, but we do not have a parking lot at the hotel.
Please ask our reception for the list of Paid-Parking lot near our hotel.

Do you have laundry service?

We have a paid laundry service. Please ask at the reception for details.
We also have a laundromat in our basement, with 2 machines. (300 JPY / wash, 100JPY / 30-minute dry)

Can you keep our valuables?

There is a safetybox in each guestrooms.
We can also hold onto your valuable items at the reception, so please ask.

Is there a gym?

We do not have a gym within our facilities.
Please inquire at the reception for a list of gyms you can use near our hotel.

Still can't find what you are looking for?

Please reach us here.

E-mail: info.kyoto@courthotels.co.jp
Tel: +81-75-361-0505

Location

  • address 698 Myodenji-cho, Shijo-sagaru,
    Nishinotoin-dori, Shimogyo-ku,
    Kyoto, 600-8472, Japan
  • mail address kyoto.info@courthotels.co.jp
  • phone number +81-75-361-0505
  • fax number +81-75-361-7340
  • Current weather in Kyoto