In the event that flights arriving at Ishigaki Airport or Naha Airport (Connect flights only) or ferries arriving at Ishigaki Port are canceled or significantly delayed due to inclement weather, such as a typhoon, our hotel will waive cancellation fees (free cancellation) in accordance with our policies.

To avoid any issues and ensure a smooth process, please be sure to review the following information before attempting to cancel your reservation yourself.

Booking through our official website or as a registered member offers the greatest peace of mind and the best value.

If you book through a third-party booking site, refunds or changes may require communication with that site, which can take time. When you book through our official website (free membership registration), the hotel can handle your request directly—even during emergencies like typhoons—giving you peace of mind. Additionally, we offer a Best Rate Guarantee and exclusive benefits, so please be sure to use our “official website” for your next reservation.

⚠️ Most Important Note (Please Read Carefully)

Do not click the “Cancel” button online yourself!

If you cancel your reservation on your own before a flight cancellation is confirmed or before a special exemption is announced, the system will automatically charge the standard cancellation fee.

Regardless of the reason, it will be difficult to process a refund afterward. Therefore, please do not cancel your reservation on your own in advance; instead, check the procedure steps below first.

❓ Inquiries and Procedure Flow (Varies by Booking Method)

First, please confirm where you made your reservation.

1. Those who booked through a travel agency, booking site, or overseas OTA

Applicable to: Rakuten Travel, Jalan, Booking.com, Agoda, packages including airfare, tours, etc.

Procedure: Be sure to contact the customer service desk (or support desk) of the company where you made the reservation.

Reason: Since the reservation company manages the rates and refund system, even if you contact or visit the hotel’s front desk, the hotel cannot process refunds or free cancellations directly.

2. Guests who booked directly with the hotel (via the official website or by phone) (This is the method with the least risk.)

Procedure: Please contact the hotel directly first.

*When processing your request, we may ask you to present a “Cancellation Certificate” or “Flight Information” issued by the airline or shipping company.

We appreciate your understanding and cooperation.