What time is check-in/check-out? What are the check-in and check-out times?

Check-In is 3:00 PM. Check-Out is 10:00 AM. Check-in is from 3:00 PM, and check-out is by 10:00 AM.

Can I check in early?

We may accept subject to room availability.
Early check-in is available after 12:00am (noon) for a fee of 1,000 -2,000 yen per hour (tax included)Early check-in may be available depending on the room availability on the day. If available, it is offered after 12:00 PM and costs 1,000 – 2,000 JPY per hour (incl. consumption tax), depending on the room type.

Can I extend my Check-Out time?

You can extend your stay at the hotel with extra chage of 1,000 - 2,000 JPY per hour.
Extension is available up to the noon (12:00AM) at the latest.Late check-out is available for an additional fee of 1,000 – 2,000 JPY per hour (incl. consumption tax), depending on the room type. For extensions beyond this, a full night's stay will be charged for the check-out date.

When do I need to pay?When do I need to pay for my stay?

Please make a payment upon your arrival.Payment is required upon check-in.

What kind of credit cards can we use at your hotel?What kinds of credit cards are accepted?

We accept international credit cards such as VISA, Master, and JCB cards.We accept international credit cards such as VISA, MasterCard, and JCB. Some types of cashless payments are also accepted, including e-money, QR code payments, and contactless payments with credit, debit, or prepaid cards.

Do you have special price for children?

We don’t have special rate for children.
However, if you sleep with your child on the same bed, chilldren under the age of 6 are free to stay without additional accomodation fees.We do not offer a special rate for children. Children aged 6 and above will be charged the adult rate. Children under the age of 6 (preschoolers) can stay free of charge.

Do you have children's beds? Can children share a bed with parents? Also, do you have baby cribs available?

Only children under elementary school age (pre-school) may sleep with their parents.
We have one crib available for free rent, but some room types are not available, so please contact us in advance if you wish to use a crib.Bed-sharing is allowed only for children under elementary school age (preschoolers). We have one baby crib available for free rental. However, some room types are not compatible with cribs, so please contact us in advance if you wish to reserve one.

Is there a Cancellation Fee? Do you have a cancellation policy?

For 1–14 guests:
Cancellation one day before: 20% of the accommodation fee
Same-day cancellation: 80%
No-show (without prior notice): 100%
For 15 guests or more:
Cancellation 9 days before: 10%
Cancellation one day before: 50%
Same-day cancellation: 80%
No-show (without prior notice): 100%
Please note that different cancellation policies may apply depending on the booking method or selected plan.

Can we request to be put on a waiting list for cancellations? Can I be put on a waiting list in case of cancellations?

We are sorry, we don’t keep a waiting list.Unfortunately, we do not accept requests for a cancellation waiting list.

Can I leave my luggage before Check-In and/or after Check-Out?

We can keep your luggage before Check-In from the morning of your stay, and until the mid-night of your Check-Out date. Please inquire at the reception.Yes, we can store your luggage from the morning of your check-in date until the evening of your check-out date. Please inquire at the front desk.

Can I send my luggage to the hotel? Is it possible to send my luggage to the hotel before my stay?

Yes, we accept luggage deliveries from within Japan. After completing your reservation, please send your luggage to the address below. We will store it at the hotel until your arrival.

Shipping Address:
EN HOTEL Fujisawa
12-9 Minami-Fujisawa, Fujisawa City, Kanagawa 251-0055, JAPAN
[Guest’s Full Name] (Check-in Date)

Important Notes:
＊Please be sure to write your check-in date and full name on the luggage.
＊We accept deliveries starting two days before your check-in date.
＊Cash on delivery (COD) is not accepted. Please use prepaid shipping.
＊We do not accept valuables, cash, perishable items, or hazardous materials.

Can I send my luggage from the hotel?Is it possible to ship my luggage from the hotel?

We accept luggeges being sent to other locations within Japan.
Please inquire at the reception.We offer shipping services within Japan only. Please inquire at the front desk.

Is parking free?Is parking available at the hotel?

We are sorry, we do not have a parking.Unfortunately, we do not have a parking lot at our hotel.

Do you have laundry service?Is there a coin-operated laundry ?

We have a paid outdoor laundry service. Please ask at the reception for details.
We also have a laundromat in B1F.There is a coin-operated laundry located on the B1 floor of the hotel. Please note that the facility is in an outdoor area. If you need coins, please ask at the front desk.

Can you keep our valuables?Can I leave my valuables at the front desk?

Please take care of your valuables by yourself.
As a general rule, we do not keep valuables, but if you wish, we will keep your valuables at the front desk. However, please understand that we are not responsible for any loss or damage.Please take care of your valuables yourself. As a general rule, we do not store valuables; however, depending on the situation, we may keep them at the front desk. Please note that we are not responsible for any loss or damage.

What time should I arrive?What is the latest check-in time?

We ask our guests to arrive by the midnight.
In the unlikely event that you arrive after the midnight, please contact the hotel in advance.Check-in starts at 3:00 PM. If you plan to arrive after midnight (12:00 AM), please contact the hotel in advance.

Is the front door open 24 hours?Is the hotel entrance open 24 hours?

The entrance to the hotel is locked from the midnight until 6:00am the next morning. Guests returning to the hotel during these hours may enter with their room key card. Please be sure to bring your room key when you leave the hotel.Check-in is available from 3:00 PM.
If you expect to arrive after 12:00 AM (midnight), please contact the hotel in advance.

Can minor stay in the hotel?Can minors (guests under 18) stay at the hotel without an adult?

Guests under 18 years old staying alone or in a group without adults are required to submit a
Parental Consent Form for Minor’s Stay (PDF)
signed by their parent or guardian. Please present this document upon check-in.
For guests from overseas, a copy of their passport must be submitted as well.Guests under 18 years old staying alone or in a group without adults are required to submit a consent form signed by their parent or guardian. Please present this document upon check-in.
※ For guests arriving from overseas, a photocopy of their passport is also required.

Still can't find what you are looking for?
Please reach us here.
E-mail: fujisawa.info@courthotels.co.jp